Biles Grading also concentrates on being fully up front and honest about what Toby can do, when he can do it, and how much it will cost. His customers know they can depend on his professionalism and attention to detail in any job he is hired to perform, regardless of its size and scope. As a result of this accent on reliability and honesty, Toby has earned the respect of a large number of loyal customers who have recommended his services to others. Since word-of-mouth is a major source of new business for Toby, he strives to always perform his best in hopes of gaining another positive reference.